One engine
Prices, stock, and product data come from the same source.
Portal & Self-Serviceas a Strategic Capability
Self-service is not about creating distance from the customer. It is about providing better service. Today’s B2B buyers expect the same smoothness at work as in their private lives: to be able to view order history, download invoices, and place orders around the clock.
A portal is not an IT project—it is your most important sales channel. It is a digital branch office that never sleeps, allowing your customers to do business with you entirely on their own terms.
Unified Commerce – One Platform for All Channels
Many organizations suffer from "system spaghetti" where PIM, ecommerce, and "My Pages" live separate lives. That leads to bad data and frustrated users. We build Unified Commerce solutions where everything is connected. Regardless of whether the user is a reseller (B2B), an end consumer (B2C), or your own inside sales rep, they meet the same logic and the same data.
Multiple interfaces
The experience is adapted to the user’s role, but the backbone is the same.
Efficiency
Marketing and sales work in the same tool, cutting lead times and maintenance costs.
Simple administration
Download invoices, track deliveries, and manage users.
Complex purchases
Reorder from history, manage multiple delivery addresses, and view customer-specific contract prices.
Knowledge
Access documentation, certificates, and guides linked to the specific products they bought.
Simple administration
Download invoices, track deliveries, and manage users.
Control via My Pages
A modern portal is more than just an order form. It is a hub for the entire customer relationship. Through My Pages, we give your customers full control over their business with you. Instead of calling support to ask "Where is my invoice?" or "Do you have this spare part?", they find the answer immediately.
The Sales Team’s New Best Friend
There is a misconception that portals replace salespeople. They don’t. They free them.
When your customers handle routine tasks like reordering and status checks digitally, the sales team avoids heavy (or boring) administration. Instead of acting as order administrators, they can focus on advisory services, relationship building, and complex deals. The portal handles the volume, people handle the value.
Data-Driven and AI-Ready
A unified portal generates valuable data. You see exactly what customers search for, what they buy, and where they get stuck. This data paves the way for smarter functions. By adding AI modules—in Glanser’s case, for example, Solution Agent or Glensa—your portal can offer proactive support, suggest product based on past purchases, or guide users through troubleshooting. This support can help both you and your customers. It transforms the portal from a passive tool into an active assistant.
